Home and Business VoIP

Hardware

Our VoIP platform supports any SIP compatible device and we have an in-house developed management tool that allows bulk configuration and firmware management for devices from a range of hardware vendors including Cisco, Fanvil, Grandstream and Yealink. We use internally, recommend and sell Grandstream VoIP telephones and other devices.

Please see our hardware page for more information on the Grandstream hardware.

Virtual Phone Line (Outbound Only)

Our outbound only virtual phone line allows you to make outbound calls over the Internet using our VoIP platform. Incoming calls are not possible except from other On-Net VoIP customers who use your account number to dial.

This service is ideal for customers who wish to continue to receive incoming calls on their existing phone service but save money on outbound calls. The service is compatible with a range of SIP capable home broadband routers, ATAs, cordless phones and mobile-friendly soft-phone applications.

There are no monthly fees for the outbound only service and only pay-as-you-go rates for calls. Outbound Caller ID is only available after verification of ownership of the number being sent (such as providing the front page of your existing bill).

We currently have 2,416 unique destination rates, here is a sampling of the more common ones. Calls with a per-minute rate are charged by the second.

	Tier 1	Tier 2
Australian Fixed-Line Numbers Numbers starting with 02, 03, 07 or 08	13.2¢	12.1¢
Australian Mobile Numbers Numbers starting with 04	21.5¢/min + 16.5¢ flagfall	17.9¢/min + 12¢ flagfall
Australian Toll-Free Numbers Numbers starting with 13	29.7¢	29.7¢
China Country Code +86	2.3¢/min + 11¢ flagfall	1.9¢/min + 8¢ flagfall
India Country Code +91	4.0¢/min + 11¢ flagfall	3.3¢/min + 8¢ flagfall
New Zealand Country Code +64	3.3¢/min + 11¢ flagfall	2.7¢/min + 8¢ flagfall
Singapore Country Code +65	2.7¢/min + 11¢ flagfall	2.3¢/min + 8¢ flagfall
United Kingdom Country Code +44	1.5¢/min + 11¢ flagfall	1.3¢/min + 8¢ flagfall
United States Country Code +1	1.9¢/min + 11¢ flagfall	1.6¢/min + 8¢ flagfall

Tier 1 is our standard pricing rate. Once a service reaches $100 per month of call volume (not counting fixed costs or other services) for a minimum of 3 months it qualifies for Tier 2 pricing. Once a service is upgraded to Tier 2 pricing it remains enabled for the lifetime of the service even if call volume subsequently falls below the qualifying level.

Virtual Phone Line

Our standard virtual phone line service allows you to receive calls from the PSTN network over the Internet directly into your SIP compatible handset or phone system. It also includes outbound access, using the same call rates as the Outbound Only service detailed above.

Each virtual phone line service supports multiple inbound telephone numbers. The monthly fee is based on the number of inbound telephone number(s) and not the number of simultaneous calls (trunks). We can allocate you a new number, or you are also able to port your existing telephone number(s) to our service. Please note that the porting fee depends on the type of your existing service.

	Price
Australian Fixed-Line Number Geographic numbers starting with 02, 03, 07 or 08	$9.95/month
Australian Toll-Free Number Non-geographic numbers starting with 13	$24.95/month
Category A Port Most residential and single-line business services	$75
Category C Port Some business services, such as ISDN or Telstra DOT	$300

Business Telephone Systems (PBXs)

We offer both Cloud PBX services as well as the sale, configuration and maintenance of On-Premises PBX systems.

A unique service within the Australian market when we first started offering it in 2009, our Cloud PBX service allows your business to have the full power of a high-end digital PBX without needing the upfront cost of purchasing a system or thousands of dollars per year in mainteance fees. The service is compatible with most SIP devices and is ideal for both small businesses as well as larger business spanning multiple sites.

For dedicated On-Premises PBXs, we supply and support the Grandstream UCM6300 Audio Series of PBXs that run as a dedicated server within your office network. We recommend this solution for businesses with more than 20 users based at a single site where most calls are between extensions rather than external. The cost for the On-Premises PBX depends on the size of the system required and is quoted on a case-by-case basis. We are able to supply a complete system, including handsets, or you are free to choose your own SIP compatible handsets.

For all PBX types, your existing telephone number(s) can be ported into our VoIP platform. Fees for numbers are outlined under the Virtual Phone Line section above.

• 1 Number of extensions and concurrent calls dependant on exact On-Premises PBX model chosen
• 2 Included Fixed-Line numbers are Australian geographic numbers starting with 02, 03, 07 or 08
• 3 Included Toll-Free numbers are Australian non-geographic numbers starting with 13
• 4 On-Premises setup fee includes outright purchase and 4 hours configuration time but does not include on-site installation

Fax to Email

Our fax to email service is one of our simpler VoIP services - we provide your business with a fax number and when a fax is sent to that number our systems automatically convert it into a multi-page PDF document and email it to you. Simple!

There are no usage based charges for this service, you can receive an unlimited number of faxes for the same low monthly fee. The system also supports receiving multiple faxes at the same time, so this also eases busy tones on busy fax lines.

Your existing fax number(s) can be ported into our Fax to Email platform. Fees for numbers are outlined under the Virtual Phone Line section above.

	Price
Setup Fee	$50
Monthly Fee Includes one Australian Fixed-Line Number	$24.95/month